Contact us

Last updated: September 20, 2026

Thank you for visiting Lunaveliq.

Lunaveliq is an online home décor store operated by Huai'an Yunran Network Technology Co., Ltd. We are committed to providing clear and accessible customer support for questions relating to our products, orders, shipping, returns, refunds, and store policies.

If you need assistance, please contact us using the information below.

Customer Service

Email: service@lunaveliq.com
Telephone: +86 12589632485
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT

We aim to respond to customer inquiries as promptly as reasonably possible during our normal customer service hours.

For order-related inquiries, please include your order number, the name or email address used to place the order, and a brief description of your request so that we can assist you efficiently.

Order Support

If you have a question about an existing order, please contact us by email and provide the relevant order details.

We can assist with matters including:

Order status
Product questions
Shipping and delivery inquiries
Address corrections before shipment, where possible
Returns and refunds
Damaged or incorrect items
Questions about our store policies

Please do not send any product back without contacting our customer service team first.

Returns

Before returning any item, please contact us at service@lunaveliq.com for return instructions and confirmation of the applicable return process.

A return address, where required, will be provided or confirmed by our customer service team before the return is sent.

Please refer to our Return Policy for complete information regarding return eligibility, return periods, refund procedures, and any applicable conditions.

Shipping Questions

For information about shipping methods, delivery times, shipping fees, and order tracking, please review our Shipping Policy or contact us at:

service@lunaveliq.com

Your shipping screenshot shows the store currently uses different shipping options based on order value, including paid and free Standard/Express tiers. I would keep those detailed thresholds in the Shipping Policy rather than repeating them on Contact Us, so the two pages do not become inconsistent later.

Privacy or Data Requests

For questions concerning personal information, privacy rights, or data requests, please contact:

Email: service@lunaveliq.com

Please include enough information for us to identify and respond to your request.

For additional information regarding how personal information is collected, used, shared, and protected, please review our Privacy Policy and Your Privacy Choices page.

Important Notice

Lunaveliq is operated by Huai'an Yunran Network Technology Co., Ltd.

Our registered address is:

Room 103, No.160 Huaisan Road, Guqingkou Sub-district, Huaiyin District, Huai'an City, Jiangsu Province, P.R.China

For customer service, please contact us at service@lunaveliq.com or +86 12589632485.

Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT