Last updated: September 20, 2026
Welcome to the Lunaveliq FAQ page.
Lunaveliq is an online home décor store operated by Huai'an Yunran Network Technology Co., Ltd. We primarily offer decorative vases and related home décor items.
If you cannot find the answer you need below, please contact us at service@lunaveliq.com.
1. About Lunaveliq
What is Lunaveliq?
Lunaveliq is an online home décor brand focused on decorative vases and related lifestyle products designed for modern, minimalist, and organic-inspired interiors.
Who operates Lunaveliq?
Lunaveliq is operated by:
Huai'an Yunran Network Technology Co., Ltd.
What is your official website?
Our official website is:
lunaveliq.com
2. Product Questions
What types of products do you sell?
We primarily offer decorative vases and related home décor products.
Depending on the item, products may be made from materials such as ceramic or other decorative materials described on the relevant product page.
Are product colors exactly the same as shown online?
We make reasonable efforts to display product colors accurately.
However, slight differences may occur because of:
- Screen settings
- Lighting
- Photography
- Material texture
- Manufacturing variation
For textured, speckled, ceramic, or organic-style products, small variations may be a natural part of the product.
Are your vases handmade?
Some products may feature handcrafted or handmade-style characteristics, but you should rely on the description shown on the individual product page for the specific item.
We do not want to make blanket claims that are not applicable to every product.
Can I use your vases with water?
Please check the individual product description.
Some decorative vases may be suitable for dried or faux florals only, while others may be suitable for fresh flowers.
If a product is not described as waterproof, we recommend using dried or artificial arrangements unless otherwise stated.
3. Product Care
How should I clean my vase?
Unless the product page gives different instructions, we generally recommend:
- Wiping with a soft dry or slightly damp cloth
- Avoiding abrasive cleaners
- Avoiding harsh chemicals
- Handling ceramic products carefully
Can ceramic products have slight imperfections?
Minor differences in texture, speckling, finish, or shape may occur in decorative ceramic products.
These variations may be part of the intended appearance and are not necessarily defects.
4. Orders
How do I know if my order was placed successfully?
After placing an order, you should receive an order confirmation at the email address provided during checkout.
If you do not receive a confirmation, please check your spam or junk folder first.
If you still cannot find it, contact:
Can I change or cancel my order?
Please contact us as soon as possible at:
We will try to assist before the order enters fulfillment or shipment.
Once an order has already been processed or shipped, changes or cancellations may no longer be possible.
What information should I provide when contacting customer service about an order?
Please provide:
- Your order number
- Full name
- Email address used for the order
- A brief description of your request
This helps us locate and review your order more efficiently.
5. Payment
What payment methods do you accept?
Available payment methods are displayed at checkout.
Depending on your location and checkout availability, payment methods may include major cards and supported digital payment methods.
The payment methods shown during checkout are the methods currently available for your order.
Is my payment information secure?
Payments are processed through Shopify and/or supported third-party payment providers.
We generally do not directly store complete payment card details.
6. Shipping
Where do you ship?
Lunaveliq primarily serves customers in the United States.
Available shipping options are determined by the shipping address entered at checkout.
What shipping options do you offer?
For eligible U.S. orders, the following shipping options may be available:
| Order Value | Shipping Method | Shipping Fee | Return Benefit |
|---|---|---|---|
| $0.00-$48.99 | Express | $5.99 | 90 Days Free Return |
| $49.00+ | Free Express Shipping | Free | 90 Days Free Return |
| $39.00-$48.99 | Free Standard Shipping | Free | 30 Days Free Return |
| $1.00-$38.99 | Standard Shipping | $2.99 | 30 Days Free Return |
The shipping method and fee shown at checkout apply to the specific order.
How long does shipping take?
Delivery time depends on:
- Shipping method
- Delivery location
- Carrier availability
- Weather
- Peak periods
- Other factors outside our reasonable control
Any estimated delivery time shown at checkout or in shipping communications is an estimate rather than a guaranteed delivery date.
How can I track my order?
When tracking information becomes available, we may send a shipping confirmation with a tracking number or tracking link.
If your tracking has not updated for an extended period, please contact us at:
What if my package is delayed?
Carrier delays may occasionally occur.
Please first review your tracking information.
If you need additional help, contact us with your order number and tracking information.
7. Returns
What is your return period?
The return period depends on the shipping method associated with your order.
Express / Free Express Shipping:
Eligible orders may qualify for a 90-day free return period from delivery.
Standard Shipping / Free Standard Shipping:
Eligible orders may qualify for a 30-day free return period from delivery.
This matches the return benefit displayed at checkout.
What condition must an item be in to qualify for a return?
Generally, eligible returns should be:
- Within the applicable return period
- In original condition
- Unused, except for reasonable inspection
- Returned with original packaging where reasonably available
- Accompanied by proof of purchase or an order number
Please review our Return & Refund Policy for complete conditions.
How do I start a return?
Contact:
before sending any item back.
Please provide:
- Order number
- Your name
- Reason for return
- Photos if the item is damaged or incorrect
We will provide return instructions after reviewing your request.
Where should I send my return?
Do not automatically send a return to our registered company address.
The return destination for a specific order may be different from our registered address.
Please contact customer service first so we can provide or confirm the correct return address.
This distinction is important because one of your reports specifically flags unclear return addresses as a compliance issue. mirelunova.com 网站合规检查报告(1)
8. Refunds
How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase.
How long does a refund take?
Once a return is approved, we aim to process the refund within 5-10 business days.
Your bank or payment provider may require additional time to post the funds.
What if I have not received my refund?
If you have received confirmation that a refund was issued but do not see the funds:
- Check your bank or payment account.
- Contact your card issuer or payment provider.
- Allow normal financial processing time.
If the refund still does not appear, contact:
9. Damaged or Incorrect Items
What should I do if my item arrives damaged?
Please contact us promptly at:
Include:
- Order number
- Photos of the damaged item
- Photos of the packaging, where relevant
- A brief description of the issue
Please keep the item and packaging until we provide further instructions.
What if I received the wrong item?
Contact us with your order number and photos of the item received.
We will review the issue and provide the appropriate next steps.
10. Privacy
How do you use my personal information?
We may process personal information for purposes including:
- Order processing
- Shipping
- Customer service
- Payment processing
- Fraud prevention
- Site functionality
- Analytics
- Marketing where permitted
Please review our Privacy Notice for complete information.
How can I make a privacy request?
You may contact:
for privacy-related requests.
Depending on applicable law, you may have rights relating to access, correction, deletion, or certain opt-out choices.
11. Customer Service
How can I contact Lunaveliq?
Email: service@lunaveliq.com
Telephone: +86 12589632485
What are your customer service hours?
Monday-Friday, 9:00 AM-6:00 PM PDT
We aim to respond as promptly as reasonably possible during normal customer service hours.
12. Company Information
Brand: Lunaveliq
Website: lunaveliq.com
Operating Company / Legal Entity: Huai'an Yunran Network Technology Co., Ltd.
Responsible Person: Li Qiannan
Registered Address:
Room 103, No.160 Huaisan Road, Guqingkou Sub-district, Huaiyin District, Huai'an City, Jiangsu Province, P.R.China
Customer Service Email: service@lunaveliq.com
Telephone: +86 12589632485
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT
Last updated: September 20, 2026