Last updated: September 20, 2026
This Shipping Policy applies to orders placed through lunaveliq.com.
Lunaveliq is operated by Huai'an Yunran Network Technology Co., Ltd. We aim to provide clear information about shipping options, shipping charges, order processing, tracking, and delivery.
1. Shipping Destination
Lunaveliq primarily serves customers in the United States.
Available shipping methods and rates are determined by the delivery address and order value entered at checkout.
If shipping to another destination is available, the applicable shipping options and charges will be displayed during checkout.
We reserve the right to restrict shipping to certain addresses, locations, or regions where delivery services are unavailable or where delivery cannot be completed reliably.
2. Shipping Methods and Rates
For eligible U.S. orders, the following shipping options may be available:
| Order Value | Shipping Method | Shipping Fee | Return Window |
|---|---|---|---|
| $0.00–$48.99 | Express | $5.99 | 90-day free return |
| $49.00 and above | Free Express Shipping | Free | 90-day free return |
| $39.00–$48.99 | Free Standard Shipping | Free | 30-day free return |
| $1.00–$38.99 | Standard Shipping | $2.99 | 30-day free return |
The shipping methods shown at checkout depend on your order value, delivery address, product availability, and the shipping services currently available for your order.
If there is any difference between this Shipping Policy and the shipping rate displayed at checkout, the checkout rate shown before payment will control for that order.
3. Order Processing
Orders are processed on business days, Monday through Friday, excluding applicable holidays.
Processing time may vary depending on product availability, order volume, address verification, payment review, and other operational factors.
Where available, the estimated processing and delivery information will be shown during checkout, in your order confirmation, or in subsequent shipping communications.
Orders placed on weekends or holidays may begin processing on the next business day.
4. Estimated Delivery
Delivery times vary depending on:
- Shipping method selected
- Delivery destination
- Carrier availability
- Weather conditions
- Peak shopping periods
- Transportation delays
- Address accuracy
- Other circumstances outside our reasonable control
Any delivery estimate provided at checkout or in shipping communications is an estimate and not a guaranteed delivery date.
Express shipping generally receives priority handling from the applicable carrier compared with standard shipping, but carrier delays may still occur.
5. Shipping Confirmation and Tracking
When tracking information is available, we may send you a shipping confirmation containing your tracking number or tracking link.
Please allow some time after receiving a tracking number for the carrier's tracking system to update.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number so that we can assist you.
6. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Telephone number
If you notice an error after placing an order, contact us as soon as possible at service@lunaveliq.com.
We will try to assist where reasonably possible, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to a carrier.
7. Undeliverable or Returned Packages
A shipment may be returned to us or otherwise become undeliverable because of:
- An incorrect or incomplete address
- Repeated failed delivery attempts
- Refusal of delivery
- Carrier restrictions
- Failure to collect a package where required
- Other delivery issues outside our control
If a package is returned or cannot be delivered, please contact us at service@lunaveliq.com so we can review the available options.
Any reshipping charges, if applicable, will be communicated before a replacement shipment is arranged.
8. Lost, Delayed, or Missing Shipments
If your shipment appears delayed or missing, please first review the carrier tracking information.
If you still need assistance, contact:
Please provide your:
- Order number
- Full name
- Shipping address
- Tracking number, if available
We will review the available tracking and fulfillment information and assist with the next appropriate steps.
9. Damaged Items
If an item arrives damaged, please contact us promptly at:
To help us review the issue, please provide:
- Your order number
- A description of the damage
- Clear photographs of the item
- Photographs of the packaging, where relevant
Please keep the item and packaging until we provide further instructions.
10. Taxes, Duties, and Other Charges
For U.S. orders, applicable taxes may be calculated and displayed at checkout where required.
If an order is shipped to a destination where customs duties, import taxes, brokerage charges, or other government fees apply, those charges may be assessed separately by the destination country, carrier, or relevant authority.
Unless otherwise stated at checkout, such charges are the responsibility of the recipient.
11. Shipping Restrictions
We may be unable to ship to certain:
- P.O. boxes
- Military addresses
- Remote locations
- Restricted territories
- Addresses not supported by our carriers
Shipping availability is determined at checkout.
If we cannot fulfill delivery to the address provided, we may contact you for an alternative address or cancel and refund the affected order where appropriate.
12. Shipping and Returns
Shipping terms and return eligibility are separate matters.
The shipping option shown at checkout may include a stated return window, such as 30-day free return or 90-day free return, depending on the shipping method selected.
For full return eligibility, conditions, procedures, refund timing, and exclusions, please review our Return Policy.
If there is any conflict between a short shipping label shown at checkout and the full Return Policy, the full Return Policy should be reviewed together with the terms applicable to your specific order.
13. Changes to Shipping Rates or Services
Shipping rates, carrier availability, shipping methods, and promotional free-shipping thresholds may change from time to time.
The shipping options and charges shown at checkout before you complete payment are the rates applicable to that order.
We may update this Shipping Policy when our shipping arrangements or business practices change.
14. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact us.
Brand: Lunaveliq
Website: lunaveliq.com
Operating Company: Huai'an Yunran Network Technology Co., Ltd.
Responsible Person: Li Qiannan
Registered Address:
Room 103, No.160 Huaisan Road, Guqingkou Sub-district, Huaiyin District, Huai'an City, Jiangsu Province, P.R.China
Email: service@lunaveliq.com
Telephone: +86 12589632485
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT
Last updated: September 20, 2026