Last updated: September 20, 2026
This Return & Refund Policy applies to purchases made through lunaveliq.com.
Lunaveliq is operated by Huai'an Yunran Network Technology Co., Ltd.
We want customers to have clear information about returns, refunds, damaged items, and order-related issues. Please review the terms below before requesting a return.
1. Return Window
Your applicable return period depends on the shipping method associated with your order.
Express Orders
Orders shipped using:
- Express
- Free Express Shipping
are eligible for a return request within 90 days from the date of delivery, subject to the eligibility requirements below.
Eligible orders under these shipping options include 90-day free return benefits as displayed at checkout.
Standard Shipping Orders
Orders shipped using:
- Standard Shipping
- Free Standard Shipping
are eligible for a return request within 30 days from the date of delivery, subject to the eligibility requirements below.
Eligible orders under these shipping options include 30-day free return benefits as displayed at checkout.
The applicable return window for your order is determined by the shipping option selected or applied at checkout.
2. Return Eligibility
To qualify for a return, the item generally must:
- Be returned within the applicable 30-day or 90-day return period
- Be in its original condition
- Be unused, except as reasonably necessary to inspect the item
- Include original packaging where reasonably available
- Include all accessories, parts, or components originally supplied
- Include proof of purchase or the applicable order number
We reserve the right to review returned merchandise before approving a refund.
Items that are materially damaged through misuse, improper handling, unauthorized alteration, or customer-caused damage may not qualify for a refund.
3. How to Request a Return
Before sending any item back, you must contact our customer service team.
Please email:
Include:
- Your order number
- Your full name
- The email address used to place the order
- The item you wish to return
- The reason for the return
- Photographs, where relevant
After reviewing your request, we will provide return instructions and, where applicable, return shipping information.
Please do not send a return without first contacting us.
Unauthorized returns may be delayed or may not be accepted.
4. Return Shipping Costs
For orders that qualify for the free return benefit displayed at checkout, eligible return shipping will be handled according to the return instructions provided by our customer service team.
The applicable free-return period is:
- 90 days for eligible Express / Free Express Shipping orders
- 30 days for eligible Standard / Free Standard Shipping orders
Free return shipping applies only to eligible returns that comply with this policy.
If a return does not qualify for free return shipping, any applicable return shipping cost will be disclosed before you send the item back.
5. Return Address
Do not send a return to any address without first receiving return authorization and instructions from us.
Our registered company address is:
Huai'an Yunran Network Technology Co., Ltd.
Room 103, No.160 Huaisan Road, Guqingkou Sub-district, Huaiyin District, Huai'an City, Jiangsu Province, P.R.China
The return destination used for a particular order may be different from our registered company address.
If a return is approved, our customer service team will provide or confirm the correct return address.
Do not automatically send returned merchandise to the registered company address unless our customer service team specifically instructs you to do so.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the outer and inner packaging, where relevant
Please keep the damaged item and packaging until we have reviewed your request.
After review, we may provide an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.
7. Non-Returnable or Ineligible Items
Unless otherwise required by applicable law, the following may not be eligible for return:
- Items returned outside the applicable return period
- Items damaged through misuse or improper handling
- Items materially altered after delivery
- Items missing essential components
- Unauthorized returns
- Personalized or custom-made items, if offered and identified as non-returnable at the time of purchase
- Gift cards, if offered
- Items specifically identified as final sale or non-returnable before purchase
If you are unsure whether your item qualifies, contact us before returning it.
8. Exchanges
If you would like a different item, please contact us at:
Exchange availability depends on stock and the circumstances of the request.
Where a direct exchange is not available, we may ask you to complete an eligible return and place a new order separately.
9. Refund Approval
After we receive and inspect an approved return, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase, unless otherwise required by law.
Original shipping charges may not be refundable unless:
- The item was defective
- The wrong item was sent
- The order arrived damaged
- We determine that a shipping refund is otherwise appropriate
- Applicable law requires reimbursement
10. Refund Processing Time
Once an eligible refund has been approved, we aim to process the refund within 5-10 business days.
After we issue the refund, your bank, credit card company, PayPal, or other payment provider may require additional time to post the funds to your account.
Processing times outside our systems are controlled by the relevant financial institution or payment provider.
11. Late or Missing Refunds
If you have received a refund confirmation from us but have not yet received the funds:
- Check your bank or payment account again.
- Contact your credit card issuer or payment provider.
- Allow any normal bank processing period to pass.
If you still have not received the refund after the expected processing period, contact us at:
12. Order Cancellations
If you would like to cancel an order, contact us as soon as possible at:
We will attempt to accommodate cancellation requests before the order has entered fulfillment or shipment.
We cannot guarantee cancellation once processing or shipping has begun.
If the order has already shipped, the applicable return process may apply after delivery.
13. Refused or Undeliverable Orders
If a package is refused, unclaimed, returned because of an incorrect address, or otherwise returned by the carrier, please contact us.
Any refund, reshipping option, or applicable charge will depend on the circumstances and the carrier information available.
14. Refunds for Shipping Charges
Shipping fees are generally not refundable solely because a customer changes their mind after shipment.
However, shipping fees may be refunded where appropriate for:
- Damaged goods
- Incorrect goods
- Fulfillment errors
- Other circumstances for which we determine the shipping charge should reasonably be refunded
Any applicable refund will be returned to the original payment method.
15. Relationship With Our Shipping Policy
Our Shipping Policy and this Return & Refund Policy should be read together.
Your checkout may display one of the following shipping and return combinations:
| Shipping Method | Order Value | Shipping Fee | Return Benefit |
|---|---|---|---|
| Express | $0.00-$48.99 | $5.99 | 90 Days Free Return |
| Free Express Shipping | $49.00+ | Free | 90 Days Free Return |
| Free Standard Shipping | $39.00-$48.99 | Free | 30 Days Free Return |
| Standard Shipping | $1.00-$38.99 | $2.99 | 30 Days Free Return |
These amounts and benefits are based on the shipping options currently displayed in your store.
If there is a difference between the shipping option displayed at checkout and a general statement elsewhere on the Site, the terms presented to you for the specific order at checkout should be reviewed together with this policy.
16. Contact Information
If you have any questions about a return, refund, damaged item, or this policy, please contact us.
Brand: Lunaveliq
Website: lunaveliq.com
Operating Company / Legal Entity: Huai'an Yunran Network Technology Co., Ltd.
Responsible Person: Li Qiannan
Registered Address:
Room 103, No.160 Huaisan Road, Guqingkou Sub-district, Huaiyin District, Huai'an City, Jiangsu Province, P.R.China
Customer Service Email: service@lunaveliq.com
Telephone: +86 12589632485
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT
Last updated: September 20, 2026