Terms of Service

Last updated: September 20, 2026

These Terms of Service (“Terms”) govern your access to and use of lunaveliq.com (the “Site”) and any purchases, services, features, or communications made available through the Site.

The Site and the Lunaveliq brand are operated by Huai'an Yunran Network Technology Co., Ltd.

By accessing the Site, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Notice, Shipping Policy, Return & Refund Policy, and any other policies referenced on the Site.

If you do not agree to these Terms, you should not use the Site.

1. Company Information

Brand: Lunaveliq
Website: lunaveliq.com
Operating Company / Legal Entity: Huai'an Yunran Network Technology Co., Ltd.
Responsible Person: Li Qiannan

Registered Address:
Room 103, No.160 Huaisan Road, Guqingkou Sub-district, Huaiyin District, Huai'an City, Jiangsu Province, P.R.China

Customer Service Email: service@lunaveliq.com
Telephone: +86 12589632485
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT

2. Eligibility and Use of the Site

By using this Site, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may use the Site only for lawful purposes and in accordance with these Terms.

You agree not to use the Site in any way that:

Violates applicable law or regulation
Infringes the rights of another person or business
Interferes with the operation or security of the Site
Attempts to gain unauthorized access to any system or account
Introduces malicious code, viruses, or other harmful technology
Uses automated tools to scrape, copy, or extract Site content without authorization
Engages in fraud, abuse, or deceptive activity

3. Product Information

We aim to present product information as accurately as reasonably possible.

Product descriptions may include information such as:

Materials
Dimensions
Colors
Finishes
Intended uses
Care instructions
Product photographs

Because of differences in screens, lighting, photography, manufacturing, and natural material variation, actual product color or texture may differ slightly from images displayed on the Site.

For handmade, ceramic, textured, speckled, or organic-style décor products, small variations may occur and do not necessarily constitute a defect.

4. Product Availability

All products are subject to availability.

We may:

Limit quantities
Discontinue products
Correct inventory errors
Cancel unavailable items
Refuse or limit an order where reasonably necessary

If we are unable to fulfill an item after payment has been received, we will arrange an appropriate refund for the affected item.

5. Prices and Currency

Prices displayed on the Site are shown in the currency indicated at the time of purchase.

For our U.S. store experience, prices and applicable shipping charges are generally displayed in U.S. dollars (USD).

Prices may change from time to time without prior notice.

The price applicable to an order is the price displayed when the order is submitted, subject to correction of obvious errors.

6. Orders

Submitting an order does not necessarily mean that the order has been accepted.

After you place an order, you may receive an order confirmation acknowledging that we have received your order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

Suspected fraud
Payment authorization failure
Pricing or inventory errors
Unavailable products
Incorrect product information
Shipping restrictions
Unusual order activity

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

7. Payment

You agree to provide current, complete, and accurate billing and payment information.

Payments may be processed by Shopify and/or third-party payment service providers.

Available payment methods may vary and will be shown at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not generally store complete payment card details directly.

8. Taxes

Applicable sales tax or other transaction-related taxes may be calculated and displayed at checkout where required.

You are responsible for any taxes, duties, or charges applicable to your order unless otherwise stated at checkout or required by law.

9. Shipping and Delivery

Shipping options, rates, eligibility, and any applicable free-shipping thresholds are described in our Shipping Policy and may also be displayed at checkout.

The shipping option and fee displayed for your specific order before payment will apply to that order.

Delivery dates are estimates unless expressly stated otherwise.

Carrier delays, weather, customs, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

Customers are responsible for providing complete and accurate delivery information.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Depending on the shipping method selected for your order, your applicable return benefit may include a 30-day or 90-day return period as displayed at checkout.

Please review the Return & Refund Policy before returning any item.

Do not send merchandise back without following the applicable return instructions.

11. Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible at:

service@lunaveliq.com

We will try to accommodate the request where reasonably possible.

However, once an order has entered fulfillment or shipping, cancellation or modification may no longer be possible.

12. Account Security

If the Site allows customer accounts, you are responsible for:

Maintaining the confidentiality of your login credentials
Providing accurate account information
Restricting unauthorized access to your account
Notifying us promptly if you suspect unauthorized activity

We are not responsible for losses resulting from your failure to reasonably protect your credentials, except where required by applicable law.

13. Intellectual Property

Unless otherwise stated, the Site and its content are owned by or licensed to Lunaveliq and/or Huai'an Yunran Network Technology Co., Ltd.

This may include:

Brand names
Logos
Product photography
Graphics
Text
Product descriptions
Page layouts
Design elements
Videos
Other Site content

You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from Site content without authorization, except as permitted by applicable law.

14. User Content

If you submit reviews, photographs, comments, feedback, or other content to us, you represent that:

You have the right to submit it
It does not violate the rights of another person
It is not unlawful, fraudulent, defamatory, or malicious

To the extent permitted by law, you grant us permission to use submitted content for operating, promoting, and improving our services, subject to our Privacy Notice and any applicable platform terms.

15. Accuracy of Site Information

We make reasonable efforts to keep Site information accurate and current.

However, the Site may occasionally contain:

Typographical errors
Pricing errors
Product description errors
Inventory inaccuracies
Technical errors

We may correct such errors and update information where reasonably necessary.

If an error materially affects your order, we may contact you, cancel the affected item, or provide an appropriate refund.

16. Third-Party Services and Links

The Site may use or link to third-party services, including:

Shopify
Payment processors
Shipping carriers
Analytics services
Advertising services
Social media platforms

Third-party services are governed by their own terms and privacy practices.

We are not responsible for third-party websites or services that we do not control.

17. Privacy

Our collection and handling of personal information are described in our Privacy Notice.

By using the Site, you acknowledge that personal information may be processed in connection with:

Orders
Payments
Shipping
Customer service
Fraud prevention
Analytics
Site functionality
Other purposes described in our Privacy Notice

18. Prohibited Conduct

You may not:

Use the Site for unlawful purposes
Attempt unauthorized access to systems or accounts
Circumvent security features
Upload malicious code
Misrepresent your identity
Submit fraudulent orders
Abuse return or refund processes
Copy Site content for unauthorized commercial use
Use bots or automated systems in a way that disrupts the Site
Interfere with another customer's use of the Site

We may restrict or terminate access where reasonably necessary to protect customers, the Site, or our business.

19. Disclaimer of Warranties

To the extent permitted by applicable law, the Site and its content are provided on an “as available” basis.

We do not guarantee that:

The Site will always be uninterrupted
The Site will always be error-free
All information will always be complete or current
Every product will always remain available

Nothing in these Terms excludes warranties, guarantees, or rights that cannot legally be excluded under applicable consumer protection law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Huai'an Yunran Network Technology Co., Ltd. and Lunaveliq will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of the Site or services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Site, your violation of these Terms, or your infringement of another person's rights.

This clause does not limit any rights that cannot lawfully be waived.

22. Consumer Rights

Nothing in these Terms is intended to remove or reduce mandatory rights you may have under applicable consumer protection laws.

If a provision of these Terms conflicts with a mandatory legal right that applies to you, the mandatory legal requirement will control to the extent of that conflict.

23. Governing Law and Disputes

These Terms are governed by the laws and legal rules applicable to the contractual relationship between you and Huai'an Yunran Network Technology Co., Ltd., together with any mandatory consumer protection laws that apply based on your place of residence or the transaction.

Any dispute will be handled by a court or other authority having lawful jurisdiction over the dispute, unless the parties validly agree to another dispute-resolution process.

Nothing in this section is intended to deprive a consumer of any mandatory protections or forum rights that cannot legally be waived.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

Our business
Our Site
Our services
Operational practices
Applicable legal or regulatory requirements

When the Terms are updated, the Last updated date will be revised.

Your continued use of the Site after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

25. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

26. No Waiver

If we do not immediately enforce a provision of these Terms, that does not necessarily mean that we have waived our right to enforce it later.

27. Entire Agreement

These Terms, together with the policies referenced on the Site, constitute the agreement governing your use of the Site and applicable purchases, except where additional terms are expressly presented for a particular service or transaction.

28. Contact Us

For questions about these Terms, an order, or our services, please contact us.

Lunaveliq
Operated by Huai'an Yunran Network Technology Co., Ltd.