Last updated: September 20, 2026
This Privacy Notice explains how Lunaveliq collects, uses, discloses, and otherwise processes personal information when you visit, use, or make a purchase from lunaveliq.com (the “Site”), communicate with us, or otherwise interact with our services.
Lunaveliq is operated by Huai'an Yunran Network Technology Co., Ltd.
For purposes of this Privacy Notice, Huai'an Yunran Network Technology Co., Ltd. is the business responsible for the processing of personal information described in this notice.
1. Company Information
Brand: Lunaveliq
Website: lunaveliq.com
Operating Company / Data Controller: Huai'an Yunran Network Technology Co., Ltd.
Responsible Person: Li Qiannan
Registered Address:
Room 103, No.160 Huaisan Road, Guqingkou Sub-district, Huaiyin District, Huai'an City, Jiangsu Province, P.R.China
Privacy and Customer Service Email: service@lunaveliq.com
Telephone: +86 12589632485
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT
2. Personal Information We Collect
Depending on how you interact with Lunaveliq, we may collect the following categories of personal information.
Information You Provide Directly
This may include:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Account information, if account functionality is available
- Messages, inquiries, reviews, or other information you provide when contacting us
- Return, refund, or customer service information
Payment Information
When you make a purchase, payment information may be processed by Shopify and/or third-party payment service providers.
We generally do not directly store complete payment card numbers. Payment information may be handled by payment processors in accordance with their own privacy and security practices.
Information Collected Automatically
When you visit or use our Site, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring URLs
- Pages viewed
- Time spent on pages
- Interaction with Site features
- Cookie identifiers
- Approximate location derived from IP address
- Shopping cart and checkout activity
This information may be collected through cookies, pixels, tags, log files, and similar technologies.
3. How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Arranging shipping and delivery
- Processing payments
- Providing order confirmations and updates
- Managing returns, refunds, and customer support
- Responding to questions and requests
- Maintaining and improving the Site
- Detecting, investigating, and preventing fraud or misuse
- Protecting the security of our Site and services
- Personalizing the shopping experience
- Measuring Site performance
- Understanding customer interactions
- Conducting analytics
- Providing marketing communications where permitted
- Complying with legal and regulatory obligations
- Enforcing our terms and policies
4. Cookies and Similar Technologies
We may use cookies and similar technologies to operate and improve the Site.
These technologies may include:
Necessary Cookies
Necessary cookies help provide core Site functions such as:
- Shopping cart functionality
- Checkout
- Security
- Fraud prevention
- Session management
- Site preferences
These cookies may be required for the Site to function properly.
Analytics Cookies
Analytics technologies may help us understand:
- How visitors use the Site
- Which pages are visited
- How users navigate the Site
- Site performance and errors
- General usage trends
Advertising and Marketing Technologies
Where applicable and permitted, advertising or marketing technologies may be used to:
- Measure advertising performance
- Understand interactions with advertisements
- Deliver or improve relevant marketing
- Build or measure marketing audiences
Your choices regarding non-essential cookies may depend on your location and the privacy tools available on the Site.
5. How We Share Personal Information
We may disclose personal information to third parties where reasonably necessary for business operations and the purposes described in this Privacy Notice.
These parties may include:
Shopify
Our store is hosted using Shopify. Shopify may process information in connection with hosting, checkout, store functionality, analytics, fraud prevention, and related services.
Payment Service Providers
Payment processors and financial service providers may process payment and transaction information.
Shipping and Logistics Providers
We may share information such as your name, shipping address, telephone number, and order details with carriers, fulfillment providers, logistics companies, and delivery partners in order to fulfill orders.
Service Providers
We may use service providers that assist with:
- Website hosting
- Customer support
- Email services
- Security
- Fraud prevention
- Analytics
- Advertising and marketing
- Technical support
- Business operations
Legal and Compliance Purposes
We may disclose information if reasonably necessary to:
- Comply with law or legal process
- Respond to lawful requests
- Protect our rights or property
- Protect customers or third parties
- Detect or prevent fraud, abuse, or security incidents
We do not sell personal information in exchange for money.
Certain privacy laws may define some advertising-related disclosures more broadly as “sale,” “sharing,” or targeted advertising. Where applicable, you may have rights to opt out of such activity.
6. Marketing Communications
If you subscribe to marketing communications, we may send you information about products, promotions, new arrivals, or other Lunaveliq updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at:
Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations or customer support responses.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including to:
- Complete transactions
- Maintain business and transaction records
- Provide customer service
- Resolve disputes
- Prevent fraud
- Meet legal, tax, accounting, or regulatory obligations
- Enforce agreements and policies
Retention periods may vary depending on the type of information and the reason it is processed.
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
8. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.
You are also responsible for maintaining the confidentiality of any account credentials you use in connection with the Site.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a copy of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain forms of targeted advertising, sharing, or sale where applicable
- Submit a privacy complaint or request
These rights are not absolute and may be subject to legal exceptions.
To exercise a privacy right, contact us at:
We may need to verify your identity before processing certain requests.
10. United States Privacy Rights
Depending on your state of residence, you may have privacy rights under applicable U.S. state privacy laws.
These may include rights to:
- Know what personal information is collected
- Access personal information
- Correct personal information
- Delete personal information
- Obtain a portable copy of certain information
- Opt out of certain targeted advertising, sale, or sharing
- Appeal certain privacy decisions where applicable
You may submit a request by contacting:
You may also use the Your Privacy Choices page or other privacy preference tools made available on our Site.
11. Global Privacy Control and Opt-Out Preferences
Where required or supported, we may recognize certain browser-based privacy preference signals, such as Global Privacy Control (GPC).
If the Site provides a Your Privacy Choices page or cookie preference tool, you may use that tool to manage certain privacy choices.
Your browser or device may also allow you to manage or block cookies. Disabling some cookies may affect Site functionality.
12. Children’s Privacy
Our Site is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided us with personal information, please contact us at:
We will review the request and take appropriate action where required.
13. International Data Transfers
Because we use service providers, technology providers, payment providers, logistics providers, and other business partners that may operate in different countries, personal information may be processed outside the country or region where you live.
Where required, we take reasonable steps to use appropriate safeguards for international data transfers.
14. Third-Party Websites and Services
Our Site may contain links to third-party websites or services.
We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies of any third-party services you use.
15. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, services, legal obligations, or operational requirements.
When we update this Privacy Notice, we will revise the Last updated date at the top of the page.
16. Contact Us
If you have questions about this Privacy Notice, our privacy practices, or would like to exercise a privacy right, please contact us.
Lunaveliq
Operated by Huai'an Yunran Network Technology Co., Ltd.
Registered Address:
Room 103, No.160 Huaisan Road, Guqingkou Sub-district, Huaiyin District, Huai'an City, Jiangsu Province, P.R.China
Email: service@lunaveliq.com
Telephone: +86 12589632485
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT
Last updated: September 20, 2026